Frequently Asked Questions (FAQ)
Omli Help Center
Have a query? Please check this question and answers
Orders
It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you!
Please contact us straight away at info@omli-official.com with the Full Name the order was placed under and order number.
Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Unfortunately, once you’ve placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it.
All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away – it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.
We’re sorry to hear you have received an incorrect or faulty item! You can submit RETURN/EXCHANGE REQUEST to our WhatsApp +9476661612.
Or Please email info@omli-official.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.
CAN’T FIND WHAT YOU ARE LOOKING FOR? EMAIL US info@omli-official.com
After the subscription license expires, HappyAddons Pro will stop working. Without the license key, you couldn’t use the pro features and widgets of HappyAddons. So you need to renew your license before it expires. That’s the way to prevent the site breaking issue.
And don’t worry, we will send you a reminder through email and admin notice banner of your WordPress dashboard.
HappyAddons is a unique collection of Addons to power up the Elementor Page Builder plugin. It works with the WordPress and Elementor Page Builder to customize your WordPress blog or Business sites.
Payments & Promos
Cash On Delivery, Online Bank Transfer, Visa, Mastercard, and American Express, are available on our website at checkout.
Steps to use a discount code at checkout.
- Add items to your bag
- Continue to checkout
- Enter your email address & shipping information
- Choose a shipping method
- In the order summary enter your discount code in the discount code box then click “Apply”
- Discount code is applied to your order
Sorry! Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point.
CAN’T FIND WHAT YOU ARE LOOKING FOR? EMAIL US info@omli-official.com
Shipping
FREE DELIVERY ON EVERY PURCHASE (WITHIN SRI LANKA)
Customers must provide a business or residential address where somebody can accept the delivery from our courier.
Orders received Monday – Friday will be dispatched the next business day*.
Purchases made on weekends and on Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email or contact number entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
If you’re still having trouble with delivery, please reach out to our customer service team at info@omli-official.com